Wollongong | Stanwell Park | Thirroul | Coledale | Corrimal
Opal multi-mode travel cheaper from 5 September 2016
Catching a bus and train, or ferry and train is cheaper for tens of thousands of commuters from Monday 5 September with the introduction of a transfer discount for changing modes when travelling on public transport.
The new $2.00 transfer discount will start Monday morning every time an Adult Opal card customer changes a mode of transport as part of the same journey.
Opal card customers accessing concession fares will receive a transfer discount of $1.00 when they change mode on a journey.
Many customers travelling to work and home every day could see their transfer discount save money every week.
This is about making fares fairer for more customers and making public transport more compelling.
The Government has announced that Opal card fares will continue to be frozen till July 2017 which means that fares haven’t increased on buses and light rail since 2014 and on trains and ferries since January 2015.
The Government has stated the changes to Opal are responsibly rebalancing the structure of Opal card fares and benefits.
The transfer discount is a better strategic option for transport when compared to the Opal weekly travel reward free trip which is being changed from Monday as well.
Opal will still keep providing free trips for customers after they reach the daily fare cap, weekly fare cap and the hugely discounted Sunday $2.50 fare cap, but after eight paid journeys the discount will be set at 50% instead of the 100% discount free trip.
From 5 September the single trip tickets will see various increases across modes and bands as recommended by the independent pricing regulator to ensure they are a set premium price that encourages Opal card usage.
No more paper tickets
You will need an Opal card or Opal single trip ticket to travel on public transport from 1 August.
From 1 August 2016, paper tickets will no longer be sold or accepted and customers will need an Opal card or Opal single trip ticket to travel on public transport in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.
Pensioner Excursion Ticket refunds
If you have any unused Pensioner Excursion Tickets you can use them up before 1 August 2016, or apply for a refund before 30 October 2016. To apply for a refund you have two options:
- Refund application packs are available from Transport Shops and Customer Service Centres or by calling Transport information on 131 500.
- Or download, complete and return the Pensioner Excursion Ticket refund form with any unused tickets.
If you have any TravelTens with unused trips you can use them up before 1 August 2016, or apply for a refund by downloading, completing and returning the appropriate form below, along with your ticket/s before 30 October 2016. You can only apply for a refund if the TravelTen includes some unused trips.
Other ticket refunds
If you would like a refund for any other type of ticket, find out more at Transportnsw.info
Which tickets will no longer be sold?
Frequently asked questions
What will happen if I try to use a paper ticket, such as TravelTen or Pensioner Excursion Ticket, after 1 August 2016?
You will not be able to. The machines and gates that validate paper tickets will not be active, also these tickets will no longer be valid. To travel you will need an Opal card or an Opal single trip ticket.
I usually purchase concession single or return tickets, why are these no longer sold?
The misuse of concession paper tickets is a major source of fare evasion, costing taxpayers $22 million a year. To address the rorting activity where fare evaders buy concession tickets they are not entitled to, Opal top up and single trip ticket machines plus the new onboard Opal single bus ticket will only offer Adult and Child/Youth fares.
How do I access concession or pensioner fares?
For concession fares you need to apply for a Concession or Gold Senior/Pensioner Opal card.
Why are paper tickets being removed from sale?
The Opal ticketing system has now been rolled out in Sydney and surrounding regions and more than 95% of all journeys are now made with Opal. It is time to complete the transformation of our ticketing system by removing from sale the last remaining paper tickets.
What if I want to travel on public transport in NSW outside the Opal network?
There's no change to ticketing outside of the Opal network. You buy an appropriate paper ticket from regional operators when travelling.
I'm a senior from interstate, how should I travel on public transport now that these concession single and return paper tickets are no longer sold?
If you have a Seniors Card issued by your State or Territory Government you can apply for your Gold Senior/Pensioner Opal card here.
I'm a pensioner from interstate, how should I travel on public transport now that these paper tickets are being retired?
If you have a Department of Human Services or Department of Veterans' Affairs Pensioner Concession Card you can apply for your Gold Senior/Pensioner Opal card here.
I used to travel with the Family Fare Deal, what should I do now to travel with my family?
Opal provides the best value for all customers when travelling as a family. Each customer aged 4 or older needs to travel with either an Opal card or an Opal single trip ticket. Travelling with an Opal card will ensure each customer can access their Opal benefits for the week or relevant discounts.
Find out more
Disruptions to Route 15 services on Wedensday 15 June and Thursday 16 June, 2016
We advise that Route 15 Services will be disrupted on Wednesday 15 June and Thursday 16 June,2016 due to roadworks being conducted by NSW Roads and Maritime Services.
Lawrence Hargrave Drive will be closed in both directions, from Old Coast Road, Stanwell Park to Lady Wakehurst Drive, near Bald Hill between 9.00am and 3.00pm.
As a result Route 15 services will be prevented from operating between Stanwell Park and Stanwell Tops.
Premier Charters apologises for any inconvenience and suggests, any patrons wishing to travel from Stanwell Park and Helensburgh, may take advantage of the hourly train service.
OPAL Student passes
OPAL Student passes will be introduced from 27th January 2016. For more information call 136 725 or 131 500 or go to www.transportnsw.info/school-student.